Partnered Equipment Service Solutions
Solutions that help Laboratory Equipment Manufacturers create loyal customers and increase profitability
However, the challenges that many companies face that want to drive growth in services is the amount of time, money and resources required to effectively operate a growing service business. CSA’s customer focused approach uses the power of talented people, efficient processes, in depth analytics and the latest technologies to help our clients cost effectively address these challenges and significantly enhance service revenue growth and customer satisfaction. Our Partnered Equipment Services provide our clients with a complete end to end service delivery solution or a customized solution to complement their existing service resources.
Why Partner With CSA?
We have years of experience supporting laboratory technology and understand requirement of working in lab environments. Our committed service team consists of professionals with diverse backgrounds relating to scientific instrumentation laboratory equipment services. This team includes veteran service engineers, software specialists, validation specialists and application chemists with the experience supporting a wide variety of scientific instrumentation and laboratory equipment.
We’ve streamlined the complete service delivery process and incorporate all aspect of technical service operations and field service delivery to provide the most complete service outsourcing solution in the industry. Over the past 18 years, we have managed critical service delivery processes on our clients’ behalf with a commitment to operational excellence, innovation and world-class customer service.
Our nationwide service organization can leverage the backing of more resources and more experience to streamline the delivery of quality support services. Our service operations infrastructure and service delivery processes have been continually refined over years, across multiple industries. We understand the emerging service delivery trends and emerging technology that is necessary for the efficient delivery of quality technical services. When we identify efficiencies or process improvements that can lower costs, we act.
Growth that is maintainable and profitable is what most businesses are pursuing. And the opportunities for growth in the medical device and equipment industry are clear. As a service delivery partner, we establish a continuous improvement communication loop with each of our clients to communicate results, hone our deliverables and proactively prepare for future needs. We work with our clients to establish a clear roadmap so we are prepared to scale quickly and effectively.
Every client’s needs are unique. We provide flexible customized solutions based on our client’s needs and business objectives. We can complement your existing service resources or provide a complete service operations outsourcing solution. We provide a flexible managed solution, therefore it can be deployed for a one-time engagement or an ongoing partnership. We have the largest dedicated implementation team in our industry. We manage successful implementations by clearly understanding our customers’ needs, challenges, and requirements prior to designing the processes.
Quality is at the heart of all our operations. Whether it is a recall for a medical device or regular maintenance, our clients rely on us to deliver the best quality talent and services. We’ve invested in and operate on state-of-the-art service management, logistics, training and quality systems. Our quality system incorporates efficient workflow processes to ensure that all CSA associates are equipped to consistently deliver quality.
The key to growing a successful business over the long term is customer loyalty. Without loyal customers a business will eventually wither away and die. Great products can create customers, but it's excellent service that creates loyal customers. We're experts at delivering high quality service solutions that create and maintain customer loyalty. Our Customer Centric Service Delivery Model serves as the foundation of our ability to consistently deliver excellent service at an affordable price.
Some businesses treat service as a necessary evil and the cost of doing business. They view service as a cost center. However, we see service as a profit center that, if done right, can generate revenue and create loyal customers. We've helped many companies use service as a strategic growth engine that ensures long term business growth. We provide expert consultation and guidance to help our clients make this transformation.
It takes a significant investment for a business to create its' own service organization. And along with the investment comes a lot responsibility, hassle and financial risk due fluctuating cost and workload demand. Our fixed pricing model enables our clients to know their service delivery cost down to the penny. Being able to accurately predict service delivery cost results in simplified budgeting, predictable margins and elimination of all the risk.
To learn more about CSA's Partnered Services visit www.csa-service.com.