Instrumentation and equipment issues can drag down productivity and divert staff members from their core responsibilities. If your lab spends more time working on equipment – or around it – then you’d like, our Multi-Vendor service program can help. We offer support for a wide range of chemical and biological instrumentation, customized to meet the specific needs of your operation. Our services are fully warrantied and include all labor, parts, standards and test equipment along with pertinent certifications and other key records you may require.
Our goal is keep our client laboratories running as efficiently and accurately as possible. To ensure our services are of the highest quality yet efficient, our service programs are internally developed and maintained within our quality system. Of course, protocols and service documentation can be modified to meet your requirements and client procedures can be used upon request.
Multi-Vendor Repair and Maintenance of Scientific Instrumentation
Our Instrument Services for your laboratory include (as applicable):
Preventative Maintenance (PM) Service contracts include an annual preventative maintenance visit, and additional PMs can be added for more frequent service to keep your equipment running in optimal condition. PM services are also offered independently without a contract.
Repair and Maintenance Our local field engineers provide rapid onsite response for corrective maintenance as part of all field service contracts. Response times vary from 24 – 72 hours depending on your geography and contract type.
IQ/OQ Installation, Operational and Performance Qualification (IQ/OQ/PQ) is offered as a stand-alone service or as a part of our Life Science Full Coverage Assurance service contract. Our IQ/OQ/PQ (sometimes called OQ/PV) services conform to standard industry practices and the FDA’s current thinking for GMP compliance.
Calibration Field calibration services are provided for temperature, humidity, CO2, mass, time, pressure, flow and volume measurements. Services are thoroughly documented and include all certifications and pertinent records.